Service Operation Management_Discussion question Article

Service Operation Management_Discussion question - Article Example Since everyone comes to such spots to relax, they can only be able to stay longer if the internal and external environmental conditions make life more comfortable for them. On the other hand, there are servicescape that can distract from the service delivery. These include high and unfavorable temperatures; noise; loud music, poor air circulation, poor decoration and bad odour. These qualify as distracters because they can not allow the clients to feel comfortable in a business premise. Thus, if they are not controlled, they can adversely affect the progress of the business (Rosenbaum & Wong, 2007). For example, if clients go to a restaurant and find that it is not clean, noisy and has unpleasant dà ©cor, it will not appeal to them. For this reason, they will not to use it any more and instead go to the rival business to acquire such services in case they can be satisfied. Therefore, business owners and top management should make the right decisions regarding